Frequently Asked Questions
(Last Updated: August 15, 2010)

 
Following are frequently asked questions(FAQs) about our remote pc access software. If you don't see your question listed below, feel free to Contact Us. 

 
Q. Why MyGreenPC?
Q. How secure is MyGreenPC?

Q. How does MyGreenPC help me save Energy?

Q. Is it safe if employees access office PCs remotely using MyGreenPC?

Q. How easy is it to setup MyGreenPC?

Q. Which version is right for me?

Q. What do you mean by Multiple-PCs & Sub-Users/Accounts?

Q. What is your Referral Program?

Q. How can MyGreenPC start a shutdown computer?

Q. My pc doesn't support wake-on lan, can I still use MyGreenPC?

Q. How do I Setup my pc for MyGreenPC remote access?

Q. I don't see my question on this list?

Q. Why MyGreenPC?

MyGreenPC is a unique remote pc access service that builds upon Windows integrated technology to provide a remote desktop solution that is easy to setup, far more secure than other software, saves energy, and available anywhere in the world.
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Q. How secure is MyGreenPC?

MyGreenPC is as secure as it gets, all our software & website uses the US government approved 256-bit AES encryption. For a detailed overview of our security features, please see this link.
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Q. How does MyGreenPC help me save Energy?

MyGreenPC is the only remote access service that allows users to remotely power-down (standby or complete shutdown) their PCs and then be able to start it again when needed. This way, unlike other remote pc services, the computer does not need to be left running the entire time you are away – thus saving electricity. With average PC consumption of 120W, using this feature and depending on your PC usage you can save upto $10 (or more) per PC per month. This literally covers the cost of this service!

For business account with 50 computers, an average saving of $10 per month per PC * 50 = $500 per month = $6,000 per year in electricity savings!
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Q. Is it safe if employees access office PCs remotely using MyGreenPC?

Absolutely! Since MyGreenPC remote access is based on windows integrated technology, remote session follows same rules/policies as a local session. This means that the employees have access to the same network resources, are allowed same privileges on machines they are logged onto, and all windows security auditing is done as well. Even antivirus software works perfectly fine!
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Q. How easy is it to setup MyGreenPC?

You can setup MyGreenPC on your PC in less than a minute! The best thing about our service is that no router/firewall ports need to be opened. After installation of our small application on the PC (that you want to access remotely) you may get a message from your software firewall alerting that GreenPCServ.exe is trying to access internet. Just click yes (also check “remember this action” or similar option) and you are all set.
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Q. Which version is right for me?

Basic: This account provides full-featured but time-limited access to your computer. This is an ideal option if you just want to test-drive our remote access service before actually purchasing it or if you very rarely access your computer remotely.

Premium: This account is highly recommended for most people as it is very affordable and provides unrestricted access to your computer from anywhere.

Business: Business accounts are available to corporations who intend to offer remote pc service to their employees – to increase their productivity or want to remotely manage their pc inventory. The business accounts also include extra features that allow the account/IT manager to create accounts, manage access to corporate PCs, and monitor PC usage through easy to use control panel.
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Q. What do you mean by Multiple-PCs & Sub-Users/Accounts?

Multiple PCs: In remote pc access industry, companies usually charge per PC. So for every PC that you add to your account, you get charged extra. However, we haven't adapted this pricing system and included 5 PCs in each Premium account. So basically you pay for one subscription and then whether you have just one, two or more PCs you don't get charged extra for that.

Sub-Users/Accounts: This is another unique feature of MyGreenPC, in that we allow you to create sub-accounts or sub-users. Let's take a typical family scenario, with current services you have to share the username/password with every person who wants to remote access their PC. However, with our service, you simply create a sub-user account (for your spouse, siblings, kids etc) and select which PCs that user has access to. So now they have their own unique username/password that they'll use to access the allowed PC(s). Note that, for security reasons, sub-users have very limited access i.e. they cannot create users, add computers, or view billing info etc. On the other hand, you will be able to view their session logs, make changes to profiles, deny access etc - thus allowing you complete control over sub-users.
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Q. What is your Referreral Program?

MyGreenPC’s referreral program is offered exclusively to active Premium and Business account holders and rewards them for referring other people (friends, co-workers etc) or businesses to our service. As part of our Referral program we offer $1-$5 for every person you refer to us, who successfully signs up for a Premium or a Business account.

Note: If you are a Premium/Business account holder you will see a link "Referral Program" under your My Account menu. You can find more information regarding our program through that link.
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Q. How can MyGreenPC start a powered-off Computer? I’ve never heard of this before.
We do get this question asked a lot and surprisingly not even a lot of Computer professionals are aware of this feature. Most PCs support ACPI (Advanced Configuration and Power Interface) and one of the features supported by this standard is allowing devices to Power-on the PC even from complete shutdown. The device in our case is the Network Adapter (network/lan card) that supports Wake-On Lan (WOL) functionality and luckily most of the computers these days have built-in support for ACPI and WOL. When you send a request to power-on your PC through our Client software, our servers instantly send a special packet called magic packet to the network card which signals the PC to power-on. And as soon as your PC boots our software will display your windows logon screen just as if you were sitting in front of it. 

Please do not contact our support staff regarding hardware configuration – seek assistance from your hardware vendor.
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Q. My PC doesn’t support Wake-on Lan (WOL), can I still use MyGreenPC to remotely access my PC?

Absolutely! Wake-on Lan feature is only required to power-on the PC from shutdown/standby/hibernate mode. However, this does not interfere in anyway with our remote pc access service. You just won’t be able to take advantage of power-saving features of our service.
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